Customer Support

Context Help

If you lose your way inside our Control Panel, the first thing you should do is push the Help button, which is present on each and every page. A popup will appear. It includes detailed information about all the actions that you can carry out on that particular page. Each pop-up window appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast collection of instructional videos describing how to work with our Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can quickly get to know our Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you are looking for, have a gaze at our comprehensive Frequently Asked Questions database, which contains questions asked by actual clients and provides practical solutions. We constantly "revamp" our Frequently Asked Questions database with new Q&A's in order to embrace all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions database either, we have a great team of customer service technicians available 24/7/365 and ready to help you with any problem. Each trouble ticket you send will be replied to within sixty minutes (the average response time being approximately twenty minutes), so you will never have to wait a long time to get your question answered.